Please read these terms and conditions which apply to the provision of my professional services. By
making an appointment, you are agreeing to the following terms and conditions. If you are unable or
unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.

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FREE INITIAL CONSULTATION

You may be offered a free 20-30 minute online initial consultation. No therapy will be provided during the consultation. The purpose of this initial consultation is to answer any questions you may have. Estimates of the number of sessions required to deal with your presenting issue are given on the basis of the information presented at that time. Estimates are only rough guidelines and are subject to change.

BOOKING & PAYMENT

The balance of the fee is due at the time the session is booked.
No refunds will be issued for cancellations within 24 hours of the session appointment. The cancellation must be notified and confirmed prior to the 24 hour cancellation policy.


CANCELLATION, RESCHEDULING & REFUNDS

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Cancellation & rescheduling
If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be confirmed to be valid.

 

Refunds
No refunds will be issued for cancellations within 24 hours of the session.
Session fees are for my time and professional expertise and are not a guarantee of a successful
outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for
the session. Where a discount package or therapy program has been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro rata refund will be issued after deduction of the full standard session fee for any sessions you have attended.

 

Session Fees
All professional fees will be disclosed to you prior to booking. My professional fees are subject to
review and may increase from time to time. You will always receive confirmation of the professional
fees before booking.

 

Payment Methods
Payment are made online via credit/debit card or PAYPAL or Vipps™. Payment for in-person sessions can also be made via credit/debit card at the end of your session. Cash and cheques will not be accepted without prior agreement.

CONTACT BETWEEN SESSIONS
Any contact between sessions will be by telephone or email during office hours only (11am-4pm). Any messages received outside of these hours will be dealt with during office hours only.

MEDICAL OR PSYCHOLOGICAL CONDITIONS
I may ask questions about your medical history to establish any contra-indications to treatment. This
will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.
If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP,
Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence. Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis.

AGE RESTRICTIONS
You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in-person.

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ATTENDING YOUR SESSIONS
Please ensure that you are available at your session start time. If you are running late, please let me
know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

HYPNOTHERAPY RECORDINGS
Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.

OUTCOME OF SESSIONS
The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavour to  use my best efforts and skills to work towards your goals and intended outcomes.

STANDARDS OF BEHAVIOUR
During the course of any therapy sessions, I will treat you with respect and not abuse the trust you
place in me. I will use best practice at all times in our mutual interest. In return, you undertake not to
harm yourself, or any other person, including me, or any property belonging to either me or any other person.

 

You agree not to attend sessions under the influence of alcohol or recreational drugs, except those
medications which have been prescribed by your doctor. If you do attend any sessions under the
influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel
the session and may refuse to see you for any further sessions without refunding any payment already
made.

CONFIDENTIALITY
All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:
1. Where you give permission for confidentiality to be broken
2. Where I am compelled by a court of law
3. Where the information is of a nature that confidentiality cannot be maintained, for example:
• The possibility of harm to yourself or others exists
• In cases of fraud or crime
• When minors (under 18 years old) are involved
4. Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.

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LIABILITY & INDEMNITY
Under no circumstances will Maja Dahl Igland be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Maja Dahl Igland. In addition, you agree to defend, indemnify, and hold Maja Dahl Igland harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.

GOVERNING LAW
These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of Norway.
You agree to submit to the exclusive jurisdiction of the Norwegian courts to settle any
dispute which may arise out of or in connection with these terms and conditions.

TERMS AND CONDITIONS UPDATES
These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started therapy with me after a long period of absence.

DATA PROTECTION
For my services, your personal data is collected, processed, used and stored in accordance with the following privacy policy: [link to privacy policy/statement]. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment.
The terms of this Privacy Policy may change from time to time without prior notice to you, so please
check my website periodically for any changes.

CONCERNS & COMPLAINTS
If you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance and I will endeavour to resolve the issue.

STATEMENTS OF UNDERSTANDING
By signing the Client Agreement, you agree to abide by the terms and conditions of the Client
Agreement. You also agree with the statements below:

I confirm that I have been advised by Maja Dahl Igland of the scope of the therapies that she
provides and give my full consent to receiving therapy sessions from Maja Dahl Igland.
I understand that results may vary from person to person and the agreement by Maja Dahl Igland
to work on the issues or problems presented by me, using whatever therapies are appropriate to my
situation, in no way implies or guarantees the resolution of any presenting problems or issues.
I understand that hypnotherapy or any other therapy or information provided by Maja Dahl Igland
either in person or via telephone, email or internet, is not a replacement or substitute for medical.